TEXT to 9-1-1
Call if you can, text if you can’t.
Can I send a text to 9-1-1?
Yes. Cellular customers living in or traveling through the Northwest Central Dispatch System service area may be able to use their mobile phones to send a text message to 911 for emergency help. Northwest Central Dispatch System serves the Villages of Arlington Heights, Buffalo Grove, Elk Grove Village, Hoffman Estates, Inverness, Mount Prospect, Palatine, Schaumburg and Streamwood and the City’s of Prospect Heights and Rolling Meadows.
Texting should only be used during an emergency when you are unable to make a voice call to 9-1-1.
How to text 9-1-1 in an emergency:
Below are a few things to know if you need to text 9-1-1:
Do not text and drive!
NEW Alarm Application Forms
There are NEW forms for the Alarm Permit Application. If you haven’t filled out the new form with the four digit security pin number, please do so at this time. This will enable us to make any changes you may have or information you require to be handled over the phone.
Hours of Operation:
Village Hall Annex:
Hours of Operation:
Resident Notification System
The Village has updated its resident notification system, in cooperation with Northwest Central Dispatch, to better serve you. This system enables us to provide you with critical information in a timely manner. As long as you have a traditional landline phone, you are automatically signed-up for this service through the 911 system. If you want to receive notifications at work, on your cell phone or by email, you need to register. You can register whenever you want, and can opt out at anytime. When we issue an emergency message, it will be sent to all standard voice and text communication devices that you have registered. Some messages may ask for you to confirm receipt. If you do not confirm receipt of the message, the system will try to reach your second contact number or email. The system will continue trying to contact you until it receives a confirmation from you.
For more information and/or to register, please click on the Citizen Alert Link.
Emerald Ash Borer
Emerald Ash Borer (EAB) infestation has been confirmed throughout the Village. It can be difficult to detect until the branches of an infected tree begin to die. The most visible sign is crown dieback, which appears after the first year of infestation. Usually the leaves on the upper third of the tree will begin to thin and the branches will begin to die. A number of suckers and branches will also sprout from the base of the tree and on the trunk. The bark may also split vertically and woodpeckers may begin to feed on the beetle larvae leaving visible damage on the bark. Adult beetles emerging from trees will leave a very small 1/8 inch diameter distinctly D-shaped exit hole that may appear anywhere on the trunk or upper branches. Distinct S-shaped larval feeding tunnels may also be apparent under the bark. Typically, the tree will die in about three years. Click here for a brochure on identifying the EAB.
Ash trees infested with EAB are a public nuisance under Section 9-2B-2 of the Village Code. Residents are required to remove these Ash trees and properly dispose of the debris using a contractor that has a compliance agreement with the Illinois Department of Agriculture. More information regarding EAB can be found at the following sites:
Residents are urged to inspect Ash trees on their property for signs of EAB infestation. If you believe a tree in the right of way is infested, please contact Village Hall at 847-358-7740.